Privacy Policy
Last updated: March 15, 2026
Fusion Software, LLC ("Operari," "we," "us," or "our") operates the Operari field service management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you create an account, use our services, or contact us, including:
- Name, email address, phone number, and company information
- Billing and payment information (processed securely via Stripe)
- Client records, job details, and scheduling data you enter into the platform
- Material application logs and compliance records
- Communications you send to us (support requests, feedback)
Information Collected Automatically
When you access our services, we may automatically collect:
- Device and browser information (type, operating system, version)
- IP address and approximate geographic location
- Usage data (pages visited, features used, timestamps)
- GPS location data from the mobile technician app (only when actively using navigation or status features, and only with your permission)
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send related information (invoices, payment confirmations)
- Send appointment reminders, technician en route notifications, and other service-related communications
- Respond to your requests, comments, and questions
- Monitor and analyze usage trends to improve our platform
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers: Third-party vendors who assist in operating our platform (e.g., Stripe for payments, Resend for email)
- Your clients: Information necessary to deliver service notifications (e.g., appointment reminders, tech en route alerts)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Material compliance records are retained in accordance with applicable regulatory requirements. You may request deletion of your account and associated data at any time by contacting us.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption in transit (TLS) and at rest
- Secure authentication using modern cryptographic protocols
- Regular security audits and monitoring
- Access controls limiting data access to authorized personnel
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Export your data in a portable format
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: